Top Factors Generating this Risk Performance of Dealers with Lowest Lead Risk Your Performance Select % Change You will Pursue Resulting Performance Change
Google review rating >4.3
Facebook review rating > 4.5
% Of leads not respnded within 2 hours
% Of leads not satisfied with dealer response
Your current risk
Resulting reduction in risk
Your probability of risk reduction
Top Factors Generating this Risk Performance of Dealers with Lowest Shopper Risk Your Performance Select % Change You will Pursue Resulting Performance Change
% Shopper did not TD the car
% Shopper TD did not improve opinion on car
% Shoppers not followed up
% Shoppers vehicle was in stock
% Shoppers rejected dealer due to price
Your current risk
Resulting reduction in risk
Your probability of risk reduction
Top Factors Generating this Risk Performance of Dealers with Lowest Buyer Risk Your Performance Select % Change You will Pursue Resulting Performance Change
% of buyers not trading in vehicle
% Disappointed by paper work
% TD not offered
% Disappointed by delivery
% Not recommending dealership
Your current risk
Resulting reduction in risk
Your probability of risk reduction
Top Factors Generating this Risk Performance of Dealers with Lowest Finance Risk Your Performance Select % Change You will Pursue Resulting Performance Change
% Of buyers not taking financing
% Didn’t buy additional products / services offered
% Felt some / a lot of pressure in financing process
% didn’t provide a competitive offer
Your current risk
Resulting reduction in risk
Your probability of risk reduction
Top Factors Generating this Risk Performance of Dealers with Lowest Service Risk Your Performance Select % Change You will Pursue Resulting Performance Change
% Unable to get service at time requested
% Didn't have first service at dealership
% Didn’t receive a reminder for service
% Advisor didnt conduct a walkaround
% Advisor didnt provide an estimate before work began
% Didn’t receive explanation of work conducted
% Work not completed at time promised
% Took longer than 20 minutes to pickup and pay for vehicle
% Fulfilled all requested work / work not done right first time
% Didn’t receive a follow-up call after visit
% stopped using dealership due to price / value perception
Your current risk
Resulting reduction in risk
Your probability of risk reduction
Top Factors Generating this Risk Performance of Dealers with Lowest Loyalty Risk Your Performance Select % Change You will Pursue Resulting Performance Change
% Dealer didn’t maintain communication with me, except with advertisements
% Who stated dealership didn’t care about business
% Didn’t use dealership for their service needs in last 12 months
% Didn’t recommend dealership 1 or more times in 12 months
Your current risk
Resulting reduction in risk
Your probability of risk reduction

1. Key Business Factors


2. Key Customer Factors


3. Key Operational Factors